Client Survey Results 2022: Superb Website Speed and Security
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The results from our traditional annual client survey are here! Looking back at 2022, we’ve been working hard to introduce new and improve existing tools and services that make your websites even faster and safer. But at the end of the day, what really matters is the impact of these improvements and the positive effect they brought for our users. Here is what you had to say and how you rated our efforts and your experience with our hosting services throughout the past year.
An Outstanding 98.8% Satisfaction with Site Security
Securing your websites has always been a top priority for us during the years. 2022 was not an exception and our efforts didn’t go unnoticed – our Website Security was rated high by an overwhelming 98.8% of all respondents! Here’s what we did to achieve that:
We improved our already great-performing Site Scanner with features improving early malware detection and introduced a new plan with proactive reaction tools in case of a website attack. During our #CyberSecurityMonth campaign last October, we went even further. We not only ran an intense email awareness campaign about website security, but we also introduced new security features, such as an on-demand IP and Geo traffic blocking tool. We also improved our AI-driven brute-force prevention system and its state-of-art self-learning mechanism, which now blocks over 95% more bad traffic before it even reaches our servers. Here’s a recap of all essential website security features for your website, in case you’ve missed it.
Last but not least, towards the end of 2022, we launched our new monthly security reports, included for free with all our plans. You can now sign up and receive directly in your inbox a personalized security overview of your website(s) every month, with highlights of what security measures we’ve applied and suggestions of what you can improve.
A Supreme 97.7% Satisfaction with Website Loading Speed
Website loading speed is important for your conversion rates, SEO rankings, and users’ experience. That’s why boosting website performance is of utmost importance to us and we’re constantly working on making your websites as fast as possible.
As early as February 2022, we introduced a newer version of our SiteGround Optimizer plugin for WordPress, making it available and free to all WordPress users, regardless of where they host their websites and included new advanced speed features, such as file-based caching. The plugin now has over 1 Million active installations and was voted Silver in the top 3 best WordPress optimization plugins in the annual WordPress community awards.
One of our biggest speed-boosting achievements in 2022 was the launch of our in-house built SiteGround CDN which not only makes websites load blazingly fast around the world, but it’s super simple to configure in a few clicks and included free in all our plans. We didn’t stop there and kept on growing our CDN and data center networks with a new location in Madrid and a few new locations in the USA.
Top Marks for Easy Website Migration and Setup
We’re happy to welcome those of you who have recently joined SiteGround as clients.
48.6% of our new clients say that the number one factor that led to the decision to get on board was a recommendation for SiteGround by someone they trust. 44.4% of you point out positive reviews about SiteGround were what influenced your decision to choose our hosting services, which is the greatest mark for the level of quality we provide, and the recognition and loyalty of our clients.
Your feedback about how easy our onboarding process is was also extremely valuable. A total of 78.3% of you, who created a new website with us, have noted that setting up a website on SiteGround was a hassle-free process. 76.9% of you, who switched over from another host, pointed out in the survey that transferring your websites to us was a seamless process.
Now it’s even easier to migrate and manage all elements of your website presence to SiteGround with our newly launched Email Migrator tool. It helps you transfer emails to SiteGround servers easily, securely, and automatically.
We’re looking forward to making your future experience with us even better and contributing to your websites’ success.
A Steady 98% Overall Satisfaction In the Last Few Years
We completed 2022 with an overall client satisfaction rating of 98.1% which solidifies our top-rank customer happiness rate in the last couple of years. The overall satisfaction rate is based on your reviews for the following services we provide:
The breakdown of the satisfaction rate of each aspect of our services is based on the evaluation of both long-term and new clients. The overall ratio of all respondents is 90.40% long-term clients and 9.6% clients who have joined in the past 12 months. The fact that the majority of respondents have been with us for a couple of years now, and continue to express their satisfaction with our services with top marks is the greatest recognition a company can have.
You Helped the Environment by Completing Our Client Survey
Just like everything else we do, we also tried to maximize the impact of our client survey this year. In return for completing it, we committed to donate funds for planting a SiteGround forest. Thanks to you, we’ve already planted more than 11,000 trees worldwide – in the USA, Spain, Portugal, France, Indonesia, Madagascar.
We’d like to thank you for your trust, for your feedback, and for helping the environment! Stay tuned for all the upcoming services improvements and new tools launches that will aim to make your websites even more secure, better-performing and successful in 2023.